Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new customers who are not satisfied with our solutions. This guarantee applies to:

• New subscription plans within the first 30 days
• Solutions that do not meet the specifications outlined in your service agreement
• Technical issues that cannot be resolved by our support team
• Solutions that fail to deliver the promised functionality

Note: The guarantee does not apply to hardware purchases, custom development work, or solutions that have been used extensively.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• Refund request must be submitted within 30 days of initial purchase
• Service must not have been used for more than 10% of the billing period
• No violation of our Terms of Service or Acceptable Use Policy
• All outstanding invoices must be paid
• Hardware must be returned in original condition (if applicable)
• Refund request must include a valid reason for cancellation

Non-Refundable Items

The following items and solutions are not eligible for refunds:

• Hardware devices that have been installed or used
• Custom development and integration solutions
• Training and consultation solutions already provided
• Data migration and setup fees
• Solutions used beyond 10% of the billing period
• Refunds requested after 30 days from purchase
• Solutions terminated due to policy violations

Refund Process

To request a refund, please follow these steps:

1. Contact Support: Submit a refund request through our support portal or email billing@smarttelematicsolutions.com
2. Provide Information: Include your account details, reason for refund, and any supporting documentation
3. Review Process: Our team will review your request within 2-3 business days
4. Approval/Denial: You will receive notification of the decision via email
5. Processing: Approved refunds will be processed within 5-10 business days
6. Confirmation: You will receive confirmation once the refund is processed

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunds appear on your statement within 5-10 business days
• Bank Transfers: Refunds are processed within 3-5 business days
• Digital Wallets: Refunds are processed within 1-3 business days
• Corporate Accounts: Refunds are credited to your account balance

Note: Processing times may vary depending on your financial institution.

Service Cancellation

You may cancel your subscription at any time. Cancellation policies include:

• Monthly Subscriptions: Cancel anytime with 30 days' notice
• Annual Subscriptions: Cancel within 30 days for full refund
• Enterprise Plans: Subject to contract terms and conditions
• Hardware Solutions: May require return of equipment

To cancel your service, contact our support team or use the cancellation option in your account dashboard.

Partial Refunds

In certain circumstances, we may offer partial refunds:

• Service interruptions lasting more than 24 hours
• Significant reduction in service quality or features
• Billing errors or overcharges
• Hardware defects covered under warranty
• Force majeure events affecting service delivery

Partial refunds are calculated based on the unused portion of your service period.

Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Escalate the matter to our customer relations department
• Seek mediation through our dispute resolution process

We are committed to fair resolution of all customer disputes.

Special Circumstances

We understand that special circumstances may arise. We may consider refunds in cases such as:

• Medical emergencies affecting business operations
• Natural disasters or force majeure events
• Significant changes in business requirements
• Regulatory changes affecting service usage
• Company mergers or acquisitions

Each case is evaluated individually based on documentation and circumstances.

Data and Account Closure

Upon service cancellation or refund processing:

• Your account will be deactivated within 30 days
• Data export options may be available for a limited time
• All personal information will be handled according to our Privacy Policy
• Hardware must be returned within 15 days (if applicable)
• Outstanding balances must be settled before account closure